Behaviour Change

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Introduction

This course looks at how mentoring can be used by line managers to help them improve the wellbeing, culture and performance of their team. Performance related issues within the workplace are common and many line managers are not given the training required for them to effectively support the numerous and wide ranging challenges faced by their colleagues on a daily basis.

Within the course you will meet Ewan who has recently been promoted into his first management position. He is not given any training for the role and his first management challenge is to solve a performance issue with one of his members of staff – Katy. Throughout the course, your role is to observe Ewan’s actions and provide support and expertise where needed, helping him to make the right decisions for all involved.

The course is split across three lessons with each one representing a different stage of your support for Ewan. Within each lesson, we ask you a series of questions where you will have some research to do using the links provided. These articles, videoclips and websites are accessed using the “Materials” tab which you will see above the scenario details and also above the assessment questions.

These resources will not hand you the assessment answers immediately. You will need to read and digest them to find the specific pieces of information needed to answer the questions. This will have the effect of cementing the learning in your memory as you use what learning psychologists call “active processing” to understand the materials and extract the information you need. If you get an answer wrong, don’t despair; go back and look again. All the information you need is there to be found. Remember that one or more of the options may be correct for each assessment question. Select as many of the options as you think are applicable.

Course Objectives:

To demonstrate how learning theories and behaviour change strategies can be incorporated within mentoring programmes

Learning Outcomes: 

  1. Explain how line managers can use a mentoring approach within their role to improve workplace behaviours and culture
  2. Use learning and behaviour change theories within your mentoring practice to deliver improved outcomes and guide mentees through the change process
  3. Establish and embed a mentoring culture within organisations using Nudge Theory and other methods of influencing behaviour